Your satisfaction is our priority - hassle-free returns and refunds
At Astitva Wellness, customer satisfaction is paramount. We understand that sometimes you may need to cancel an order or return a product. Our cancellation and refund policy is designed to be fair, transparent, and customer-friendly. Please read this policy carefully to understand your rights and our procedures.
• You can cancel your order within 24 hours of placing it, provided it has not been dispatched.
• To cancel an order, log in to your account, go to 'Previous Orders', and click the 'Cancel Order' button.
• Alternatively, you can contact our customer support team with your order number.
• Once an order is dispatched, it cannot be cancelled. You will need to return the product after delivery.
• For bulk orders, cancellation is allowed up to 48 hours before the scheduled dispatch date.
• Cancellation of custom or made-to-order items is not permitted once production has begun.
• We offer a 7-day return policy from the date of delivery.
• Products must be unused, unopened, and in their original packaging with all tags intact.
• For hygiene and quality reasons, we cannot accept returns on products that have been opened or used.
• Defective or damaged products can be returned within 7 days for a full refund or replacement.
• To initiate a return, contact our support team at [email protected] with your order number and reason for return.
• Return shipping costs will be borne by the customer unless the product is defective or incorrect.
• For bulk orders, returns are assessed on a case-by-case basis.
• Refunds are processed within 7-10 business days after we receive and inspect the returned product.
• Refunds will be credited to the original payment method used during purchase.
• For prepaid orders, refunds are issued to your bank account, UPI, or digital wallet.
• For cash on delivery orders, refunds are processed via bank transfer. You will need to provide your bank details.
• Shipping charges are non-refundable unless the product is defective or we shipped the wrong item.
• Once a refund is initiated, it may take 3-7 business days for the amount to reflect in your account, depending on your bank.
• Cancellation Processing: Instant if done within 1 hour of order placement; up to 24 hours for later cancellations.
• Return Approval: Within 24 hours of receiving your return request.
• Quality Check: 2-3 business days after the product reaches our facility.
• Refund Initiation: Within 24 hours of successful quality check.
• Bank Credit: 3-7 business days from refund initiation.
• You will receive email updates at each stage of the cancellation/return process.
• Products received in damaged or defective condition
• Wrong product delivered (different from what was ordered)
• Products with manufacturing defects
• Unopened packages within the 7-day return window
• Products that do not match the description on our website
• Incorrect quantity received
• Products that have been opened, used, or tampered with
• Items returned without original packaging, tags, or labels
• Products damaged due to misuse or improper storage by the customer
• Custom-made or personalized orders
• Products returned after the 7-day return window has expired
• Items purchased during clearance sales or special promotions (unless defective)
Email [email protected] or call +91 8810465331 with your order number and reason for return.
Our team will review your request and provide a Return Authorization Number (RAN) within 24 hours.
Securely pack the product in its original packaging with all tags, labels, and accessories intact.
Ship the product to the address provided in your RAN email. Include the RAN number on the package.
Once we receive and inspect your return, your refund will be processed within 7-10 business days.
Questions? Our support team is here to help:
Email: [email protected] | Phone: +91 98765 43210 | Hours: Mon-Sat, 9 AM - 6 PM IST